Desert Barbell Sports Club, Dubai +971‭43276383‬ support@sbd-uae.com

FAQ

  • What countries does SBD UAE deliver to?

SBD Apparel UAE ships to countries in the GCC region other than the United Arab Emirates. Orders to Saudi Arabia, Oman, Qatar, and Kuwait will ship within 1-3 days and are delivered by our DHL courier

  • How long will the product take to deliver my order?

Orders that have items in stock will ship within 1-3 days and back-ordered items will ship within 2-4 weeks depending on the size and manufacturing downtime of the item.

  • How do I make a return/exchange if I ordered the wrong size?

If you have ordered an item that turns out to be too big or too small, you can contact support@sbd-uae.comand one of our operatives will take you through the return protocol.

Be sure to keep the packaging of your return order safe. Once you have contacted one of our customer-service operatives, he/she will ask you to print return labels and stick them on the box your package came with to move onward to schedule a DHL courier to do a pickup of the return item.

  • I added my items to the cart, but it is not putting me through to the payment.

This often happens when the website cannot identify the location you have typed in. To Avoid this issue be sure to type the general area you are in and keep the shipping and billing address identical.

  • What does back-order mean?

Back-order is an option that we allow on our website for people to reserve their items before we re-stock our warehouse. We typically allow this for items and sizes that are high in demand. Once you’ve backordered the item that you would like us to prioritize specifically for you,

you will receive a notification that your item has been backordered and one of our operatives will flag your order as a priority order. Back-orders are also typical of our limited-edition ranges as they are very high demand and can take up to 2-4 weeks to ship from the day of the backorder, this is the case for all backorders.

  • When will the next limited-edition be available?

SBD Apparel releases uniquely colored ranges with an empowering message for athletes across the world. Here at SBD Apparel UAE, we follow SBD Apparel’s guidelines to bring you the same integrity and quality as you would if you have purchased from SBD Apparel.

Hence why the next limited edition will be available for purchase through our website once SBD Apparel announces the next limited-edition.

  • Where are the products manufactured?

The products are manufactured in the United Kingdom, we are officially distributing them here in the UAE and to other GCC countries.

  • What do I do if my product is defective?

Please do see our return policy and get in contact with us within two week at support@sbd-uae.com if you identify that a product is defective.

  • How do I Measure my size?

Everyone’s size is unique to them. That’s why SBD Apparel provides a wide range of sizes all the way from 3XS to 5XL for most product. Allowing children and adults to be resilient in their training.

For the Knee Sleeves, measure around the circumference of your knee and see the sizing guide on the knee sleeve page. Measure around the wrist and see sizing guide for the Wrist Wraps. Measure around the elbow and see sizing guide around the elbow sleeves.